Terms of Service
Last updated: August 19, 2026
These Terms of Service govern your use of Konzi Systems’ voice automation, call intake, qualification, routing, and related services for HVAC and home-service businesses. By using the services, you agree to these terms.
1. Service Scope
Konzi Systems provides configurable tools intended to support inbound customer interactions, including after-hours call handling, information capture, qualification, summaries, routing, and escalation according to your configured workflows. The services do not provide field diagnosis, emergency dispatch decisions, legal advice, or professional trade advice.
2. Customer Responsibilities
You are responsible for providing accurate business information, service areas, business hours, escalation instructions, and approved workflows. You are also responsible for reviewing the information collected through the services and for making final decisions about scheduling, dispatch, pricing, technical work, and customer communications.
3. Call Handling and Compliance
You are responsible for ensuring that your use of the services, including call recording, notices, consent, marketing communications, and customer data collection, complies with applicable laws and regulations. Konzi Systems does not guarantee that a configured workflow satisfies every legal or regulatory requirement applicable to your business.
4. Third-Party Tools and Integrations
The services may connect with supported third-party phone, scheduling, communication, or workflow tools. Your use of those tools is subject to their own terms and policies. Konzi Systems is not responsible for third-party services, outages, changes, or the accuracy of information supplied by third parties.
5. Fees and Payment
Fees, billing terms, and any usage limits are set out in the applicable order form, proposal, or subscription agreement. Unless otherwise stated in writing, payments are due according to the agreed billing schedule.
6. Availability and Limitations
Konzi Systems will use reasonable efforts to maintain the services, but does not guarantee uninterrupted or error-free operation. Network conditions, third-party providers, configuration changes, and other factors may affect performance. You should maintain appropriate business procedures for urgent or time-sensitive customer situations.
7. Limitation of Liability
To the fullest extent permitted by law, Konzi Systems is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, opportunities, or goodwill arising from use of the services. Any liability is limited to the amounts paid by you to Konzi Systems for the services during the twelve months before the event giving rise to the claim.
8. Changes to These Terms
Konzi Systems may update these terms from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of the services after an update takes effect constitutes acceptance of the revised terms.
9. Contact
For questions about these Terms of Service, contact Konzi Systems at contact@konzisystems.com.